Multilingual B2B Telesales and Telemarketing
Our customer satisfaction tracking and market research customers include local and multi-national clients. We make the designated number of completed customer satisfaction / market research interviews using our Telescript. CATI software application with features such as:
Increased productivity through automated dialling
Branch scripting for quality data collection
Quotas to manage interview sampling
Calling time schedules
Automatic call-back scheduling
Help facility for objection handling
Our software contains many features that ensure optimum data collection for customer satisfaction and market research quality including:
Logical branching
Data validation
Tables and drop down boxes and menus for multiple choice responses
Web integration to launch a browser from any field in the script
Customer satisfaction / Market Research Questionnaire Features:
Multiple choice questions
Multiple listbox questions
Single listbox questions
Check all that apply questions with write-in option for "Other"
Open question text entry box
Skip by response feature
Analysis Options
We offer full statistical and quantitative analysis of data sets for customer satisfaction tracking and market research activity. This includes cross tabulation, filter, factor and regression analysis and will be presented to the client on completion of calling.